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14 August
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Restorative Justice: Healing Workplace Conflicts with Proactive Management

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in Business mediation, Conflict coaching, conflict management, Workplace mediation

Introduction to Restorative Justice in the Workplace Restorative justice in the workplace is not about assigning blame it’s about repairing relationships, fostering growth, and rebuilding trust. While its origins lie in criminal justice and community reconciliation frameworks, the philosophy translates powerfully to organizational settings. At its heart, it provides a respectful space where everyone involved in a conflict can speak honestly, understand harm, take responsibility, and co-create a path forward. Modern workplaces are complex ecosystems where misunderstandings, cultural tensions, and competing priorities can easily spark friction. Traditional, punitive responses might quiet the problem temporarily, but they rarely address the root causes...

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12 July
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How Power Dynamics Shape Mediation: Comparing Power-Based and Interest-Based Approaches

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in Business mediation, Commercial Mediation, Conflict, conflict management

Introduction Mediation is often celebrated as a collaborative, non-adversarial process for resolving disputes, praised for its capacity to foster dialogue, preserve relationships, and produce mutually acceptable solutions. Yet beneath this idealized image lies a critical but often underexamined factor power dynamics. The way power is distributed between the parties can subtly, and sometimes dramatically, shape both the process and the outcome. Power in mediation is rarely one-dimensional. It can stem from economic resources such as wealth or financial stability, legal advantages like superior representation or familiarity with the law, social status including professional standing or community influence, or even psychological factors such...

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15 May
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Attachment Styles and Conflict Management: A Psychological Perspective

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in Conflict, conflict management

🎯 Introduction: Who Should Read This and Why It Matters This article is for mental health professionals, relationship counsellors, mediators, and individuals interested in understanding the dynamics of interpersonal relationships. We will explore how different attachment styles secure, anxious, avoidant, and disorganized influence conflict behaviours and resolution strategies. Understanding these attachment patterns is not only vital for emotional well-being but is also a cornerstone of effective conflict management. Conflict is an inevitable part of any close relationship, and how individuals respond to it is often deeply rooted in their early attachment experiences. By examining these psychological foundations, we aim to provide insights...

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19 April
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The Hidden Harm of Microaggressions: How Narcissists Use Subtle Abuse and False Claims

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in Business mediation, conflict management, Mental Health, Team disputes, Workplace conflict, Workplace mediation

  Introduction In a society that celebrates inclusion and progress, it’s easy to overlook the quieter forces that continue to breed division and pain. Among these are microaggressions those subtle, offhand comments and behaviours that seem minor in the moment but leave lasting scars. Pair this with the cunning manipulations of narcissists and the rising concern of false allegations, and you've got a cocktail of emotional chaos that's both dangerous and deeply misunderstood. The real danger? These actions rarely scream abuse. Instead, they whisper it eroding confidence, silencing voices, and fracturing communities from the inside out. Whether it’s a poorly worded compliment that...

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20 November
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Boardroom Conflict: Expert Conflict Coaching Solutions

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in Business mediation, Conflict, Conflict coaching, conflict management, Partnership Mediation

Imagine a boardroom that was once peaceful but now is a battleground. Seasoned executives are locked in heated debates and personal attacks. This is a common scene in many organisations around the world. But what if there was a way to solve this problem? A method to turn boardroom conflicts into opportunities for growth. Expert conflict coaching is changing how businesses handle conflicts at the top. Key Takeaways Boardroom conflicts can be personal and harmful, affecting performance and productivity. Many leaders fear and avoid conflict, which is a mistake. Conflict Management Coaching can help relieve conflicts in the office, on the ground,...

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24 June
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Unlocking the Power of Relationships

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in Conflict coaching, Team disputes, Workplace conflict

Unlocking the Power of Relationships: A Journey with Roxanne Derhodge     In today's fast-paced world, where the demands of personal and professional life often pull us in multiple directions, the essence of meaningful relationships can get lost amid the chaos. For anyone seeking to deepen their connections, improve their interpersonal skills, and find more fulfilment in their interactions, Roxanne Derhodge's book “Return on Relationships” offers a transformative guide.   This article is aimed at individuals who recognize the value of relationships in their lives whether they are leaders looking to foster a positive work environment, professionals aiming to enhance their client relationships, or anyone...

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11 August
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Understanding Negotiation and Mediation: Their Distinct Features

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in Business mediation, Conflict, conflict management

  Introduction Disputes and disagreements are inevitable in both our personal and professional lives. The way we handle these conflicts can greatly influence the nature of our relationships and the results we achieve. Two common techniques used to address and resolve disputes are negotiation and mediation. Although these terms are often used interchangeably, they represent distinct approaches to conflict resolution. To select the most suitable method, one must fully understand the unique attributes of each technique and how they operate in real-world situations. Negotiation: An Overview Negotiation is a fundamental process of dialogue aimed at reaching an agreement where two or more parties have...

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10 July
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Turning Battles into Bridges: The Interplay of Conflict and Decision-Making

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in Business mediation, Conflict, conflict management

In the myriad interactions that make up human life, conflict is a recurring theme. It is an omnipresent aspect, surfacing in various areas of life—personal, professional, or social. On the other hand, decision-making is an integral cognitive process resulting in the selection of a course of action from a pool of alternatives. The confluence of these two aspects gives rise to fascinating dynamics. The focus of this article is to delve deeper into how conflict affects our decision-making process and to shed light on ways to leverage this interaction constructively. Defining Conflict Conflict can manifest in several forms, from internal struggles we...

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03 December
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Introducing Workplace Mediation in Your Organisation

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in Conflict, Workplace mediation

Imagine that your organisation is managing a huge lucrative project which includes people from a number of different departments. You’ve made great progress but there is tension between two of the inter-departmental team members. Their former rivalry has just got healthy as they are working together on the same project and now it feels like a full-blown personality clash.

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