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10 April
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Identity Is Not Enough: Dispute Resolution by Design for the Age of Agentic AI

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in ADR, conflict management, Emotional Intelligence

Identity Is the Beginning of Trust, Not the End   Trust was the recurring theme at this year's AI for Good Global Summit in Geneva.   Across conversations with policymakers, engineers, researchers and legal professionals, the discussion had moved beyond what artificial intelligence can do to a more fundamental question: can increasingly autonomous AI systems be trusted to act on behalf of people, organisations and institutions?   Among the Summit's most significant announcements was the International Telecommunication Union's (ITU) launch of the Focus Group on Trust and Identity for Humans and Agentic AI. The initiative recognises that as AI evolves from responsive tools into autonomous agents,...

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31 January
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Why Early Mediation Lowers Legal, Regulatory, and Insurance Risk

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in ADR, Commercial Mediation, Legal Advice

    Using ADR as a Risk Assessment and Governance Tool in Regulated Businesses   Abstract Disputes arising within regulated organisations are frequently treated as isolated legal events. In practice, they often operate as early indicators of broader regulatory, conduct, cultural, and systemic risk. Drawing on over a decade of experience owning and managing a regulated law firm, alongside holding compliance roles within the firm, this article argues that early mediation and other forms of alternative dispute resolution (ADR) should be reframed as structured risk assessment tools. When deployed early, mediation provides diagnostic insight into organisational weaknesses, reduces regulatory and enforcement exposure, and aligns closely...

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